Shipping & Delivery

Last Updated: October 1, 2026

Thank you for shopping with Briskpine. We are committed to providing a convenient, reliable, and transparent shopping experience for all your hand‑crafted wooden home‑goods needs. This Shipping Policy explains our order processing procedures, shipping rates, estimated delivery timeframes, tracking information, and other important details regarding the delivery of your purchases.

We encourage you to review the following information before placing an order.

1. Order Processing & Fulfillment

At Briskpine, we strive to ensure that every order is prepared with care. Our team processes orders and arranges appropriate packaging to help protect your wooden home goods during transportation.

Orders are generally processed within 3 business days after payment confirmation, excluding weekends and public holidays.

Orders placed on weekends or public holidays will begin processing on the next business day.

During peak shopping seasons, promotional events, or periods of increased order volume, processing times may be extended.

Please note that processing time is separate from shipping transit time.

2. Shipping Rates & Estimated Delivery Timeframes

We aim to offer convenient and affordable shipping options for our customers.

Our standard shipping arrangements are as follows:

  • Shipping Destinations: Supported worldwide destinations subject to import eligibility
  • Standard Shipping Fee: $5.99 USD per order
  • Free Shipping: Available on orders over $45.98 USD, if applicable
  • Estimated Delivery Time: 10‑20 business days after dispatch

Shipping availability, charges, and estimated delivery times may vary depending on the destination, shipping method, product specifications, and local carrier services.

Any applicable shipping charges will be displayed at checkout before the order is finalized.

Please understand that delivery estimates are not guaranteed arrival dates.

3. Shipping Delays & Customs Clearance

Although we make every effort to facilitate timely deliveries, certain circumstances beyond our reasonable control may affect shipping schedules.

Potential causes of delays include:

  • Customs inspections and import clearance procedures, including timber quarantine checks
  • Severe weather conditions or natural disasters
  • Carrier disruptions and transportation delays
  • National holidays and seasonal shipping congestion
  • Incorrect or incomplete shipping addresses
  • Local transportation restrictions or unforeseen logistics circumstances

For international orders, customs processing times may vary by destination.

We appreciate your patience and understanding if unexpected shipping delays occur.

4. Order Tracking & Shipment Notifications

Once your order has been dispatched, a shipping confirmation email will be sent to the email address provided during checkout, including your tracking number when tracking is available.

You may monitor your shipment through the tracking link provided in your confirmation email or through the following tracking platform:

Tracking Website: https://www.17track.net/en

Please allow approximately 24–72 hours after dispatch for tracking information to become available or reflect the latest carrier updates.

If your tracking information does not update immediately, this does not necessarily mean that your shipment has stopped moving.

For further assistance, please contact our customer support team at support@briskpine.com.

5. Multiple Packages & Split Shipments

In certain circumstances, orders containing multiple products may be shipped in separate packages due to inventory availability, product packaging requirements, or fulfillment arrangements.

If your order is divided into multiple shipments:

  • Packages may arrive on different dates.
  • Separate tracking numbers may be provided when available.
  • You may receive multiple shipping confirmation notifications.
  • Individual shipments may be handled by different logistics providers.

This arrangement allows us to fulfill eligible orders efficiently while taking appropriate care of the products being shipped.

6. Order Changes & Shipping Address Corrections

We understand that customers may occasionally need to update their shipping information or modify an order after placing it.

If you need to request an address correction or order modification, please contact us as soon as possible at:

Email: support@briskpine.com

Suggested Email Subject: Urgent: Order Modification – [Your Order Number]

Please provide your order number, the email address associated with your purchase, and a clear description of the requested changes.

We will make reasonable efforts to accommodate changes before an order enters the fulfillment or shipping process.

However, modifications or cancellations cannot be guaranteed once an order has been processed or dispatched.

Customers are encouraged to carefully review their shipping addresses and contact information before completing checkout.

7. Failed Deliveries & Unclaimed Packages

Customers are responsible for providing accurate and complete shipping information, including their full name, street address, apartment or unit number where applicable, postal code, and contact details.

If a delivery attempt is unsuccessful, the shipping carrier may provide instructions for redelivery or parcel collection.

Customers should follow the carrier's instructions within the specified collection period.

If a package is returned because of an incorrect address, repeated unsuccessful delivery attempts, or failure to collect the shipment, please contact our customer service team for assistance.

Any additional shipping charges or refund adjustments will be assessed according to the circumstances of the delivery failure, applicable consumer protection laws, and our return and refund policies.

8. Extended Transit Times & Tracking Concerns

We understand that waiting for your wooden home goods can be frustrating, especially when tracking information remains unchanged.

If your package is experiencing an extended transit time, we recommend reviewing the latest tracking updates before contacting customer support.

  • Active Shipments: If tracking information shows recent movement, your package may still be progressing through the delivery network.
  • Delayed Tracking Updates: If your tracking status has not changed for more than 7 consecutive calendar days, please contact our customer service team for assistance.
  • Delivery Investigations: Where appropriate, we will assist in reviewing available tracking details and contacting the shipping provider to investigate potential delivery issues.

Please email support@briskpine.com with your order number and tracking information so we can review your inquiry.

9. Lost, Damaged & Delivered Packages

At Briskpine, customer satisfaction is important to us, and we strive to provide reasonable assistance when shipping issues arise.

Lost Packages

If your package appears to have been lost during transportation, please contact our customer service team. We will review the tracking information and, when necessary, request an investigation through the relevant shipping carrier.

If a shipment is confirmed lost, we will review the circumstances and arrange an appropriate resolution, which may include a replacement or refund in accordance with our applicable policies and legal obligations.

Damaged Products

Hand‑crafted wooden items require careful packaging during transit to avoid scratches, cracks and impact damage.

If your order arrives damaged, please contact us promptly and provide your order number, a description of the issue, and clear photographs of the damaged products and packaging.

Our support team will review the information and assist you with the next steps.

Packages Marked as Delivered

If the tracking information shows that your package was delivered but you have not received it, we recommend checking your delivery location, contacting household members, and confirming the shipping address provided at checkout.

You may also contact the local shipping carrier for additional delivery details.

If your package remains missing, please contact us so we can review the available shipping records and help investigate the situation.

10. Wooden Goods Import & Shipping Considerations

Wood‑based home goods may be subject to special import, quarantine and shipping requirements depending on material type, packaging, and destination country regulations.

Timber and wooden articles may require quarantine inspections upon arrival in certain territories.

  • Some wooden products may be unavailable for delivery to certain destinations due to import‑quarantine restrictions.
  • Special documentation or inspection procedures may apply for timber‑based goods.
  • Additional packaging or handling procedures may be necessary.
  • Delivery times may vary depending on carrier restrictions or customs quarantine requirements.

If an item cannot be shipped to your destination, we will contact you to discuss the available options, including any applicable refund.

11. International Shipping & Import Duties

For orders shipped internationally, additional taxes, customs duties, import fees, or other charges may be imposed by the destination country's customs authorities.

Unless otherwise stated at checkout, such charges are not included in the product price or standard shipping fee and may be payable by the recipient.

Customers are encouraged to review their local import regulations before placing an international order.

The availability of international shipping depends on the delivery destination, product eligibility, and applicable transportation restrictions.

12. Important Shipping Information

Please review the following additional information before placing an order:

  • Shipping estimates are provided for reference and may vary due to external circumstances.
  • Business days generally exclude weekends and applicable public holidays.
  • Processing time and shipping transit time are calculated separately.
  • Accurate shipping information is essential for successful delivery.
  • Tracking updates depend on information supplied by the relevant shipping carrier.
  • Shipping availability may vary according to product type and destination.
  • Nothing in this policy limits any consumer rights or remedies that cannot be excluded under applicable law.

We recommend contacting our support team if you have any questions or concerns regarding your shipment.

Customer Support & Corporate Information

For shipping inquiries, order tracking assistance, delivery concerns, or general customer service questions, please contact Briskpine using the following details:

  • Brand Name: Briskpine
  • Operating Company: RayLee INC
  • Principal Office Address: 1369 N Downing St, Denver, CO 80218, United States
  • Customer Service Email: support@briskpine.com
  • Contact Telephone: +852 2362 3613
  • Official Website: https://briskpine.com

When contacting customer support, please include your order number and the email address used at checkout to help us locate your purchase information and respond efficiently.

Thank you for choosing Briskpine. We appreciate your trust and look forward to bringing natural woodcraft and convenience to your everyday routine.

Thank you for choosing Briskpine — Discover Woodcraft, Embrace Home.